ORDER & DELIVERY
GENERAL
All our prices are in Singapore Dollars (SGD)
Logging in will save you the time from re-entering your billing information, allow you to view your past purchases history.
An account will be automatically created upon completing your first purchase. An email with your login details will be sent to you. On your next purchase, simply login with your e-mail address and password.
To avoid confusion, the email address cannot be changed after registration.
Click on Login at the top of the page and on Request New Password tab, enter your e-mail address and we will send you a temporary link to reset your password.
ORDER
- Select “Add to Cart” on product page(s)
- Go to Cart (top right hand corner)
- You may amend the items in your cart and choose your shipping option
- Proceed to Checkout
- Enter your shipping and billing address
- Make payment
You will receive an e-mail confirmation with your order details. You will be notified once your order is packed and sent.
Sign Up for our newsletter and get our on-going deals and promotions.
If you have a promotion code, we will send you a newsletter. Once you have receive our promotion code, you can enter the code at checkout. Promotions are subject to terms and conditions (if any).
LOCAL DELIVERY
We have few options to choose for shipping
- Next day delivery (our own deliveryman)
- 2-3 days delivery (third party service with tracking)
- Local pick-up (pick up from our store)
- Free shipping if your total order is above SGD250.00
- Payment Received: We have received your order
- Processing: We are preparing your order. Once your package is sent, we will notify you.
- Completed: Your parcel has been sent out. You should be receiving your order very soon. Tracking details we will notify you via email.
Digital Products will be available for download immediately after you made your purchase. Please login and go to My Account. If you do not see it after purchase, kindly contact us immediately.
Physical Products will be sent to you directly to the mailing address you have provided us during checkout. Your order will be sent out within 3-5 business days. Please check the delivery status by going to My Account> Orders. If the status is Shipped but you have not received it, please contact us.
INTERNATIONAL SHIPPING
Yes, we ship internationally.
You may be required to top up for shipping charges in event that your delivery address is considered “remote”, defined by our shipping partners.
All shipping charges will be automatically calculated based on the weight of your order at checkout after you provide your delivery address. The shipping cost per book is lower when you purchase more books.
We work with major forwarders such as DHL and Aramex. Our air freight rates are competitive due to our shipping volume. We encourage you to opt for air freight option for faster delivery and better tracking.
There will be additional charges for delivery addresses defined “remote” by our shipping partners.
If you have opted for shipping option with tracking, the tracking number will be updated in our system once your parcel has been sent out. You will also receive a notification e-mail from us.
Import duties or permits requirements are subject to your country’s import regulations. Please note that custom duties, to be borne by you, may be applicable on your order when it arrives at your country. You should liaise with the authorities directly.
We reserve the right to cancel items in the order. We strictly do not exchange or accept any return items.
PAYMENT, EXCHANGE, REFUNDS, RETURNS
We accept bank transfers, PayNow, Paypal.
We cannot cancel your order once it has been processed or sent (whichever earlier). We do not provide refund for order cancellation. The credits from your order will be added to your account to be applied on your next purchase.
We do not allow refunds or returns. Exchanges, if approved, are in the form of credit voucher to your account. You may apply the credit voucher on your next purchase within 7 days. We do not process cash refunds.
Exchanges subject to the following:
- You must contact us to raise your request within 5 working days from receipt of your order.
- Before returning or making an exchange, you are required to send us photos of the exchange products before sending out to us.
- Item to be returned must reach us within 5 working days from our email confirmation to you on the exchange arrangement.
- Item to be returned has to be in original new condition. We encourage courier or office drop-off.
- All returns are to be arranged at your own cost. We will not be responsible for damage in transit.
You will see your recent purchases after you login to your account.
DIGITAL PRODUCTS
You may log in to your account and download the product in your order. Please take note that there is a maximum number of downloads and expiry date.
All successful purchases constitute that you have understood and agreed to all the product information provided. We do not accept cancellation or refund requests.
You must not share or circulate as all digital products are stamped with watermark for your exclusive usage. To protect yourself against copyrights infringements you should not circulate your downloads.
Please make sure that you download them after your purchase. The download link will expire in 24hours after you made a purchase and you can only download once. Please note that there is no link refresh or refund should you miss the expiry date.
